Channel 4 not showing catch ups

[Willow7]

Channel 4 on my sky glass will not display hollyoaks etc on catch up 

[mikealanr]

Hi @Willow7 

What do you mean? If you try and launch an episode from the Sky UI is it not loading? Is the episode available in the 4od app? Or is it missing there?

MikeAlanR

[Willow7]

Its actually missing from  catch up, you cant even search todays episode on there at all! But it should definitely be available because it airs on the tv!  So say i search hollyoaks and click on it it only shows yesterdays or tomorrows not today ? Does that make sense?

I've updated my tv, reset it, restarted router and i have the fastest wifi! 

[mikealanr]

Hi @Willow7 

So you using the Sky interface, it could be an issue with the metadata between channel four and Sky. Try opening the 4od app and searching for Hollyoaks in there and see if the episode is available.

You can report issues like this via sky's viewer relations team by email: viewerR@sky.uk 

MikeAlanR

[BS15RED]

My 4 On Demand hasnt been working since Wednesday, app doesnt load, just get the 4 spinning round and nothing happens.