17 May 2024 10:06 PM
Sky glass won't work. I've done absolutely everything suggested by Sky help...reconnect remote, change batteries, reboot whole system. It is still not working and I have no access to my tv at all!
18 May 2024 07:42 AM
Posted by a Superuser, not a Sky employee. Find out more@KS7Have a look at the following remote troubleshooting guides which might help:
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).
If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote
If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.