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Discussion topic: Cannot watch Discovery+

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This message was authored by SWB08 This message was authored by: SWB08

Cannot watch Discovery+

Discovery+ will not let me watch any program from this channel. It asks me to log in via the QR code which I do then a black screen appears asking me to upgrade my pass using my mobile (which I've just done). Nothing happens when I choose "retry".

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Cannot watch Discovery+

Posted by a Superuser, not a Sky employee. Find out more

Hi @SWB08  Have you by any chance moved to Glass from Sky HD or Sky Q?  If so all your Marketplace subscriptions are cancelled and you have to re-register (see the following link) 

 

https://www.sky.com/help/articles/sky-marketplace-upgrade

 

You should be able to re-register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions 

 

Select App subscriptions / Current / and then Discovery + Monthly.  Hopefully it will say £0 per month whilst you have a Sky TV subscription.  If so select Activate subscription.

 

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

 

If you still can't watch Discovery + try calling Sky for some troubleshooting or contact Discovery who according to other posts on the forum can be very helpful.

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