19 Dec 2024 07:02 PM
Discovery+ will not let me watch any program from this channel. It asks me to log in via the QR code which I do then a black screen appears asking me to upgrade my pass using my mobile (which I've just done). Nothing happens when I choose "retry".
19 Dec 2024 07:18 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @SWB08 Have you by any chance moved to Glass from Sky HD or Sky Q? If so all your Marketplace subscriptions are cancelled and you have to re-register (see the following link)
https://www.sky.com/help/articles/sky-marketplace-upgrade
You should be able to re-register as follows:
Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions
Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription. If so select Activate subscription.
Also, see the following link:
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
If you still can't watch Discovery + try calling Sky for some troubleshooting or contact Discovery who according to other posts on the forum can be very helpful.