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Discussion topic: Cancelling sky glass and going back to sky Q

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This message was authored by Gary12345671 This message was authored by: Gary12345671

Cancelling sky glass and going back to sky Q

I have had numerous problems with my sky glass tv,it has been replaced 2 times and now I'm having same problems with the 3rd one.

the quality is poor ,it's always out of sync  and rewinds itself 5 mins after you pressed rewind button, so disappointed.

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Cancelling sky glass and going back to sky Q

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gary12345671 

 

You will need to speak to Sky to arrange this. Depending on the the situation you may need to pay for the TV. If this is the case (i.e you are keeping the Glass TV and using it with a Q box) see: https://www.sky.com/help/articles/connect-q-to-glass#:~:text=On%20your%20Sky%20Q%20remote%2C%20press....

 

The lip sync is a recent known issue. There is a thread on the forum: https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146 - in there you will find form to complete to report the issue to sky, to assist them with a fix. Like with all tech there are things wihich can go wrong, Q certianly tested my patience when i first got it and moved from Sky+.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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