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Discussion topic: Can you give sky glass back?

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This message was authored by NicholeOllyAsh This message was authored by: NicholeOllyAsh

Can you give sky glass back?

Can I end and give my glass back? The prices are hiking and money is a bit tight can I give it back to sky?


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This message was authored by CoffeeDrinker This message was authored by: CoffeeDrinker Answer

Re: Can you give sky glass back?


@NicholeOllyAsh wrote:

Can I end and give my glass back? The prices are hiking and money is a bit tight can I give it back to sky?


You can only return it within the 1 month cooling off period after buying it. After that the TV is considered yours and you have to continue paying for it (if you've bought it on monthly installments and not paid for it outright up front).

 

The Glass TV is seperate from the TV subscription service. You can cancel the TV subscription service by calling and cancelling if you're on the 31 day rolling contract. If you're on an 18 month contract, you may still be able to cancel - hopefully someone else can advise exactly how you stand with cancelling this within the 18 month minimum contract term.

Sky Glass & Streak Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.

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This message was authored by CoffeeDrinker This message was authored by: CoffeeDrinker Answer

Re: Can you give sky glass back?


@NicholeOllyAsh wrote:

Can I end and give my glass back? The prices are hiking and money is a bit tight can I give it back to sky?


You can only return it within the 1 month cooling off period after buying it. After that the TV is considered yours and you have to continue paying for it (if you've bought it on monthly installments and not paid for it outright up front).

 

The Glass TV is seperate from the TV subscription service. You can cancel the TV subscription service by calling and cancelling if you're on the 31 day rolling contract. If you're on an 18 month contract, you may still be able to cancel - hopefully someone else can advise exactly how you stand with cancelling this within the 18 month minimum contract term.

Sky Glass & Streak Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
This message was authored by GD1 This message was authored by: GD1

Re: Can you give sky glass back?

Posted by a Superuser, not a Sky employee. Find out more

@NicholeOllyAsh  If you've had the TV more than 31 days then I'm afraid you've agreed to pay for the TV on your loan repayments for the duration of the credit agreement.  You can't give it back unlike a HP agreement.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by mikealanr This message was authored by: mikealanr

Re: Can you give sky glass back?

Posted by a Superuser, not a Sky employee. Find out more

Hi @NicholeOllyAsh 

 

Just to add to the advice already given, if you cancel your subscription, you Sky Glass functionality will be limited. You won't be able to stream free channels via the program guide, only the apps (e.g iPlayer). See: https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

You can disconnect your TV from the internet and use the aerial function for some DTT (Freeview) channels. See: https://www.sky.com/help/articles/tv-input-app-on-sky-glass

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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