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Discussion topic: Buffering

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This message was authored by thetw80 This message was authored by: thetw80

Buffering

My sky glass is constantly buffering 

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This message was authored by GD1 This message was authored by: GD1

Re: Buffering

Posted by a Superuser, not a Sky employee. Find out more

@thetw80  Buffering is normally the result of either poor speeds or wifi issues.

 

How is the TV connected to the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

thetw80
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This message was authored by thetw80 This message was authored by: thetw80

Re: Buffering

It is connected with WiFi 

This message was authored by GD1 This message was authored by: GD1

Re: Buffering

Posted by a Superuser, not a Sky employee. Find out more

@thetw80  If you open the netflix app and go to settings there is an option to run a speeds test, what speed is this reporting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

thetw80
Topic Author
This message was authored by thetw80 This message was authored by: thetw80

Re: Buffering

60.28 Mbps

This message was authored by GD1 This message was authored by: GD1

Re: Buffering

Posted by a Superuser, not a Sky employee. Find out more

@thetw80  That should be enough for UHD, normally a power down for a few minutes and power back up may resolve it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

thetw80
Topic Author
This message was authored by thetw80 This message was authored by: thetw80

Re: Buffering

I have tried that already 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Buffering

Posted by a Superuser, not a Sky employee. Find out more

@thetw80 wrote:

I have tried that already 


In that case it's likely the cause is the stability of the WiFi network.

 

The way to test this is to connect it via Ethernet cable instead of WiFi, ensuring int he settings you have also disabled the WiFi. Once the WiFi is disabled it's worth rebooting to ensure the new settings are picked up by unplugging for a couple of minutes. 



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This message was authored by paulg78 This message was authored by: paulg78

Re: Buffering

Wifi is a bit hit and miss when it comes to streaming , 

60Mb/s is certainly fast enough to stream but your Sky glass

could be struggling with a few things

 

for example:

 

1) co channel interference from neighbouring wifi networks

2) the amount of other devices connected to your wifi network as each device is fighting for

 the same amount of bandwith which can also cause latency issues (lag)

 

If possible try and connect your Sky Glass via an ethernet cable, if not possible the power line adapters do a good job.

 

either will provide a stable connection  

 

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