Buffering

[thetw80]

My sky glass is constantly buffering 

[GD1]

@thetw80  Buffering is normally the result of either poor speeds or wifi issues.

How is the TV connected to the hub?

[thetw80]

It is connected with WiFi 

[GD1]

@thetw80  If you open the netflix app and go to settings there is an option to run a speeds test, what speed is this reporting.

[thetw80]

60.28 Mbps

[GD1]

@thetw80  That should be enough for UHD, normally a power down for a few minutes and power back up may resolve it.

[thetw80]

I have tried that already 

[MarkGoldsmith]

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@thetw80 wrote:

I have tried that already 

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In that case it's likely the cause is the stability of the WiFi network.

The way to test this is to connect it via Ethernet cable instead of WiFi, ensuring int he settings you have also disabled the WiFi. Once the WiFi is disabled it's worth rebooting to ensure the new settings are picked up by unplugging for a couple of minutes. 

[paulg78]

Wifi is a bit hit and miss when it comes to streaming , 

60Mb/s is certainly fast enough to stream but your Sky glass

could be struggling with a few things

for example:

1) co channel interference from neighbouring wifi networks

2) the amount of other devices connected to your wifi network as each device is fighting for

 the same amount of bandwith which can also cause latency issues (lag)

If possible try and connect your Sky Glass via an ethernet cable, if not possible the power line adapters do a good job.

either will provide a stable connection