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Message posted on ‎22 Feb 2025 02:08 PM

Blurred

Hi there. When I switch sky glass gen 2 on the picture is blurred for a couple of seconds. Is this normal ? 

TIA 

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Message posted on ‎22 Feb 2025 02:24 PM

Re: Blurred

Posted by a Superuser, not a Sky employee. Find out more

Hi @moonblue 

 

I get it for a very split second. Not blurred but the picture isn't as sharp. Part of how the stream is delivered via the internet and adaptive bit rates.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎22 Feb 2025 02:24 PM

Re: Blurred

Posted by a Superuser, not a Sky employee. Find out more

Hi @moonblue 

 

I get it for a very split second. Not blurred but the picture isn't as sharp. Part of how the stream is delivered via the internet and adaptive bit rates.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: moonblue

Message posted on ‎22 Feb 2025 02:47 PM

Re: Blurred

Yes that's it just for a split second.

Thanks for replying. 

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