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Discussion topic: Blank Screen

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Avatar for Benfowler
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This message was authored by: Benfowler

Message posted on ‎25 Nov 2025 08:47 AM

Blank Screen

Hi

My mother's been with Sky for over 30 years. 

She bought a Sky Glass 4 years ago, which has stopped working, and we've been informed it's no longer under warranty!

She expected it to outlast her, being that she's in her late 70s.

Sky has not returned our calls and she's now been without a TV for over a week and does not have the money available to buy a new one. 

I can't believe Sky has treated a customer of over 30 years and an elderly person this way. 

 

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎25 Nov 2025 09:51 AM - last edited: ‎25 Nov 2025 09:56 AM

Re: Blank Screen

Posted by a Superuser, not a Sky employee. Find out more

@Benfowler  Like most TV Manufacturers the warranty only lasts either 1 or 2 years.  While it's dissappointing TV's can and do fail outside their warranty period.

 

I'm curious as to what it is you're wanting Sky to do?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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