Hi @Ayayron
It would appear to be a software glitch if it's not there all the time. Powering off at the mains for a few minutes would be the only way to clear it. This isn't a widespread issue, so if it keeps re-appearing, I would suggest speaking to Sky and asking for a replacement under warranty.
You can also restart your glass via the settings menu (settings > system management > resets & updates > restart device). Might be worth seeing if that clears it without having to finish around the socket.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
