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Discussion topic: Black screen on sky glass tv

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This message was authored by: Lynda-D

Black screen on sky glass tv

I can select iplayer, prime, my 5 etc and choose a programme but nothing plays. Same for tv channels where it just says "please wait for programme to load and nothing happens

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This message was authored by: MarkGoldsmith

Re: Black screen on sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

What broadband speed are you getting to your property?

 

Also check what speed the Sky Glass is getting as well by opening Netflix on the Sky glass going to Get Help and Check Your Network?

 

Have you connected the sky glass to the internet via WiFi or Ethernet cable?

Sky Stream, Sky Glass Air and Sky Broadband customer

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