Black Friday offer not working

[JB511]

Today, I received Black Friday deals.  This included a Sky Glass Air for £3pm if taken with Sky Cinema for £8pm and Whole Home for £6pm.  The ad stated that this was for existing Sky customers only, which I am.   When trying to get the deal online, it crashed or didn't show prices advertised.  I phoned an advisor but he said the deal was probably incorrectly worded. 

However, I believe that Sky should honour the deal as advertised.  

 

[BenJoBanjo]

@JB511 

Are you an existing Sky Q or Sky+ customer or do you already have a streaming TV subscription? 

It reads to me like this offer is only for those switching from Sky+ or Sky Q.

[JB511]

Thank for replying.  I think it's very ambiguous advertising then. I'm currently a Sky Glass subscriber, but that IS Sky TV.  

[BenJoBanjo]

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@JB511 wrote:

Thank for replying.  I think it's very ambiguous advertising then. I'm currently a Sky Glass subscriber, but that IS Sky TV.  

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I agree, very ambiguous. 

It's probably the fact you already have a Glass TV that prevents you getting another at a discount, or perhaps if you've ever had Whole Home, Cinema or Sports in the past as it dictates that you must have a 'new' subscription to one of those to get the deal. 

Might be worth trying to speak to a different, more clued up adviser in order to get some clarity on the t's and c's of the offer.