0

Discussion topic: Asked to sign CCA agreement but there isn’t one, I’ve had Sky Stream for over a month

Reply
This message was authored by RobynH1 This message was authored by: RobynH1

Asked to sign CCA agreement but there isn’t one, I’ve had Sky Stream for over a month

I'm trying to share my SkyGo account, I've invited my sister but she's sent me a screenshot where it says I need to sign a CCA agreement. I can’t find this anywhere. I’ve had my Sky TV and broadband service for over a month and haven’t received anything asking me to do this. I have no emails about it and there’s no pending actions on my Sky app. The "Your Sky Order" account doesn't include any links or any mention of a CCA agreement. I have no clue how I'm supposed to do this? I've tried different browsers and devices, there is nothing asking me to sign anything either in the Sky app or online.

Reply

All Replies

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Asked to sign CCA agreement but there isn’t one, I’ve had Sky Stream for over a month

How did you invite your sister?

 

You can't share a Sky account with another household!

 

Sky accounts are single household at a single address!

 

Do you mean you invited your sister to set up a Sky Glass account?

Exiled in HH
RobynH1
Topic Author
This message was authored by RobynH1 This message was authored by: RobynH1

Re: Asked to sign CCA agreement but there isn’t one, I’ve had Sky Stream for over a month

I invited her via the People & Sharing section in the MySky app. We're in the same household, you're allowed to share your Sky services with up to 5 members of your family or friends.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Asked to sign CCA agreement but there isn’t one, I’ve had Sky Stream for over a month

She should use the same logon credential (username/password) as you😉

Exiled in HH
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion