Any skyglass user having an issue with internet access ,

[laursma]

Came home for skyglas tv saying no internet, reset and redo password and still saying no internet access.. but I can get internet on phone and iPad streaming to other tv 

[lettice]

See you have tried a network reset.

If you have not seen,

Follow the step by step in this Sky help article

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

As mentioned, might be worth trying temporarily with an etherenet cable, if your using wifi and then once up and rummimg, remove the ethernet cable and retry the network reset again for wifi access.

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[Fothergill1 · Accepted solution]

@laursma  I have this from time to time, it last happened about 4 days ago.  To sort this out I do the following:

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.