All4/Channel 4 app not loading

[James3691]

Got fed up with resetting my apps and waiting for sky to sort it out, and did the factory reset like others have, and now works fine again. 

[OB25]

Sorry Daniel - my last post should have read channel 4 (not 5!)

[IanMcK]

@James3691 Glad this helped. We've not had any issues after doing so (which was a while ago now); hopefully this will be the same for you.

[Daniel-F]

Hi all,

Any users who are still having this issue with channel 4 not loading I would like you to provide me:

1. A timestamp of when the issue occurred
2. A description detailing whats happening and any fresh video captures of the issue happening.

Thanks,

[JNollett]

Mine has been like this for months, despite refreshing the apps on several occasions.

[IanMcK]

Hi @JNollett , the app refresh didn't work for me or many others. Carrying out the factory reset did however; as described in this thread.

Sky did say that this should be done with their guidance; but I was happy to do it myself. If you're not confident enough I'd advise asking Sky for assistance. You will need to sign in to apps and things again though; so you will need user names and passwords...etc.

[Daniel-F · Accepted solution]

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@Daniel-F wrote:

Hi all,

Any users who are still having this issue with channel 4 not loading I would like you to provide me:

1. A timestamp of when the issue occurred
2. A description detailing whats happening and any fresh video captures of the issue happening.

Thanks,

---

Hi all,

There was a recent change and we are interested in hearing from users who are still having issues with getting the Channel 4 app loading. 

If you are finding you are still having issues with getting the app to load please confirm:

1. Are you still getting a loading issue with Channel 4 app or is it a new fault?
2. Date & time of a recent occurance of the issue happening
3. Ideally we would like video captures of the issue happening from turning the TV on to turning on the app.

This is being marked as the answer for the benefit of new visitors to the thread.

[NicKe1]

Hi Daniel,

I have been suffering with the issue of the E4 app not working via my sky stream puck for around a month. I looked the issue up last night and spotted this thread. My immediate response has been to undertake an app refresh which I did both last night and again just. However this has not resolved the issue.

As requested I have recorded a 2 min long video from the point of me turning my TV on, at around 5.30pm this evening (15th Nov). I have also left the recording running whilst I accessed the E4 app directly via my smart TV which is how I've been watching E4 over the last month. However I seem unable to upload a movie file to this discussion thread. Can you advise how I can get the video to you?

with thanks

nicKe1

[Denise77]

How do we post videos to you. Still occurring on my to and gas been for 3 weeks. Biting works to fix

[MarkGoldsmith]

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@Denise77 wrote:

How do we post videos to you. Still occurring on my to and gas been for 3 weeks. Biting works to fix

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Click on the camera icon when you are composing your post and you will have the option to upload a video to your post.

[NicKe1]

Thanks I know this but you get a message advising only gif or jpeg files are accepted, not movie files.

[Laing1]

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@NicKe1 wrote:

Thanks I know this but you get a message advising only gif or jpeg files are accepted, not movie files.

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@NicKe1 there are 2 camera icons if you hover over them one says insert pictures the one to the right of this say insert video

[Olly13]

I have been having an issue for around a month the channel 4 app not loading 

I have tried refreshing my apps turning the sky puc off at the wall then back on nothing seems to work

[MarkGoldsmith]

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@Olly13 wrote:

I have been having an issue for around a month the channel 4 app not loading 

I have tried refreshing my apps turning the sky puc off at the wall then back on nothing seems to work

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@Olly13 read the pinned post marked as "the answer" in the thread.

[Denise77]

See attached video of C4 App failing to load on Sky stream via a puck.