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This discussion topic has been answered Discussion topic: All non-sky apps disappeared from sky glass TV

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎25 Feb 2025 12:36 PM

Re: All non-sky apps disappeared from sky glass TV

Posted by a Superuser, not a Sky employee. Find out more
@Shtormyweather93 wrote:

I was told to reset to factory settings by a sky chat agent

I believe this unlinks the tv from your account and can't be reactivated without a paid subscription ..... I could be wrong though ! 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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Avatar for mused
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This message was authored by: mused

Message posted on ‎25 Feb 2025 01:57 PM

Re: All non-sky apps disappeared from sky glass TV

I factory reset mine twice and the apps eventually came back so you should hopefully be OK. Not sure if they did something after seeing my posts as it just worked again this morning. 

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This message was authored by: KevNewMedia Answer

Message posted on ‎25 Feb 2025 04:11 PM

Re: All non-sky apps disappeared from sky glass TV

Posted by a Sky employee

Hi Everyone

 

Our support teams have advised that the original problem has been resolved. If you still have the problem, can you refresh apps from the settings menu please.

Thanks
Kev
Community Manager
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