All 4 app not loading. Stuck on green 4 and won’t load

[d.a.12345]

All 4 app won't load. When you select a programme to watch, the app tries to open and is stuck with the green 4 on a black page and won't open the app.

[Jporch316]

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@d.a.12345 wrote:

All 4 app won't load. When you select a programme to watch, the app tries to open and is stuck with the green 4 on a black page and won't open the app.

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First try pulling the plug for a few minutes 

if that doesn't solve it use the refresh apps setting in settings . This does take a few hours to complete in the background 

[Dave6661]

Channel 4 streaming app is not loading. Normal Channel 4 HD is working on Sky glass.

[SimonW2]

Restart / unplugged / refreshed apps but still not firing up the app properly - I just get a channel 4 logo spinning around 

[Samvickers]

My glass installs updates but then it says connected but below it says continue press my remote to continue but it won't work , the box the continue is in should be blue but it is gray , I haven't had TV for 2 days now . They are allegedly working to get it fixed whatever it is ! 

[Samvickers]

My glass tv isn't working at all and hasn't for 2 days !

[Fothergill1]

@SamvickersYour post is not related to this thread but there is a very comprehensive thread at THIS location.  Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

Sky issued instructions for fixing the issue on Friday morning.  It has worked for many people (including me) but some others are still having severe issues.

Most people who still have an issue seem to get stuck at either the PIN or Activation steps.  If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds.  After it reboots you should be able to continue the recovery procedure.

When you are asked to enter an activation code ensure you are logged into your My Sky account or you will get an Oops..... error message.

Good luck, I hope it works in your case 🤞