Adverts

[Elaine531]

I pay for no adverts but have started getting adverts tonight when using netflix

[GD1 · Accepted solution]

@Elaine531  Adverts on Netflix are dependant on the level of subscription you have for Netflix.

Netflix plans

• Sky Ultimate TV includes the Netflix Standard with Ads plan (2 screens + HD)
• You can upgrade to Netflix Standard (2 screens + HD, no ads) or Netflix Premium (4 screens + HD/UHD, no ads).

[mikealanr]

Hi @Elaine531 

As @GD1 has pointed out the Netflix teir is different to Ad Skipping. As per this article: https://www.sky.com/help/articles/ad-skipping-sky-glass it doesn't apply to Netflix. 

MikeAlanR

[Elaine531]

We have watched 6 episodes with no adverts in but tonight we watched another netflix episode and it has adverts

[mikealanr]

Hi @Elaine531 

As pointed out Netflix with Ads is the basic tier that comes included with Sky. Ad Skipping Pack from Sky doesn't allow ad skipping (or remove ads) on netflix. If you want to remove ads you need to upgrade your netflix pack. You can do this in my Sky app, on the web or calling Sky customer service.

Netflix is a 3rd party app, it is up to netflix when they insert ads. Not every Sky series has ads for example. So you won't necessarily see ads every time. The only way to remove them completely is to upgrade. 

https://www.sky.com/help/articles/netflix-faqs

MikeAlanR

[Elaine531]

Thank you for clarifying

[TimmyBGood]

@Elaine531 

And note that because Netflix knows exactly what you have been watching, they can offer your (anonymous) individual profile to potential advertisers who will choose whether or not to pay Netflix to insert advertising content targeted at you.  It's a very different business model to traditional broadcast advertising: any particular 'Netflix with Ads' subscriber may see no advertising, some, or lots, depending on whether Netflix has advertising clients who want to reach them.