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Discussion topic: Activate my sky glass

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This message was authored by: Oz5

Message posted on ‎15 Nov 2025 02:58 PM

Activate my sky glass

Not had any service for 15 days, can't activate my account 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎15 Nov 2025 03:01 PM

Re: Activate my sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Oz5  Why can't you activate Sky Glass?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Oz5

Message posted on ‎15 Nov 2025 03:31 PM

Re: Activate my sky glass

Sky are saying that it's a software issue, but it's been 15 days now that I haven't had any service 

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This message was authored by: Jporch316

Message posted on ‎15 Nov 2025 07:41 PM

Re: Activate my sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Oz5 

 

What happens when you turn on the tv ? Does it start going through the setup process ? If so when does it fail ?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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