Hi @Dinnyloo Try rebooting both your router and Glass/puck. They can both be done by unplugging them for a couple of minutes and then plugging them back in again and allowing them to reboot. Do the router first and wait for it to completely reboot before doing the Glass/puck.
If that doesn't help then go to settings / network / Network connection and reset it. Make sure you have your SSID and password handy.
If you are still having issues have a look at the following links to see if they help but if not you will need to call Sky for more troubleshooting.
https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
https://www.sky.com/help/articles/connect-devices-to-broadband-start
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