Accessing Discovery+

[Pisces1]

I have the same problem, if only we could access these channels without all this messing about. Pisces1

[Cleveleysbob]

@Pisces1  hi, just to let you know only the factory reset option worked for me. Not had issues with Discovery+ since I did this.

only for the puck though, it was never necessary for my GlassTV.

My wife still gets problems with Channel4 (All4) & ITVX platforms, but everything else is fine.

[Fergie500]

Think it's a big con advertising something as Free should mean free. Feel conned 

[Cleveleysbob]

@Fergie500 

It is free for the basic Discovery+ Channel.

you only need to pay if you want any of the Premium options.

This is no different from most platforms that have a basic offer and a premium version.

I don't pay for any of the premium versions except for Netflix (Inc in Sky package).

[Cara51]

YES!  Sky Glass was rolled out at the end of 2021 BEFORE it was ready.  I just successfully reported Sky Media to CICAS in the UK and received a 25% rebate on the £800+ I paid for this TV due to COUNTLESS probelms from Day One -- 10 January 2022.  I urge you to log the details of ALL issues via email -- find out a Complaints Email address and also ask to be put on "Priority Tech Team" when you dial 150 for help.  When I first asked for a 25% discount, Priority Tech Team staff laughed at me and then they tried to say I had been "inappropriate" with one of their phone staff.   They try LOTS of thing to intimidate you!  I told them I need to HEAR the audio file of this inappropriate phone call because if what they say is not true, it is LIBEL under UK Law.
CICAS really helped me -- I sent them several DOZEN emails (which Sky had told me would NOT be sufficient & I needed to send VIDEOS of the issues) -- and they put these to Sky who IMMEDIATELY offered the 25% off the £800 I had paid!
I had issues from NO Subtitles, NO Lip-synch with films & episodes of series, TV suddenly changing channels when the remote was not being touched, TV suddenly turning OFF when it was NOT after a certain period of inaction etc etc.  I REPEATEDLY came across "Sky Tech Experts" who knew NOTHING about Sky Glass.  They had to do 13 hours of e-training alone on a computer.  One woman told me honestly that she had done NONE of that due to a bereavement!

[Cleveleysbob]

I didn't buy into SkyGlass until end of April 22.

by then, many of the early issues had been resolved, so although I've had certain problems with certain services (D+/ITVX/All4) in the main it hasn't been too bad and continues to improve.

I do suffer occasionally from inadequate BB because my location hasn't upgraded to Fibre yet, but again this is fairly rare although UHD struggles.

I'm glad you persevered and got some recompense for your trouble.

I've learned over the many years I've been a Sky customer that anything "new" launched by them is inevitably not quite ready, in either performance or service.

It pays to wait at least 6-12 months after launch to allow most of the glitches to be resolved.

[MarkGoldsmith]

---

@Cleveleysbob wrote:

It pays to wait at least 6-12 months after launch to allow most of the glitches to be resolved.

---

I'd say this advice applies to any new technology at a minimum. If you realy want to be sure waiting about 18 months before purchasing completely new tech like the Sky Streaming platform would have been the best thing to do.

Brand new platforms, with brand new technology will typically take a couple of years before they have stabilised and initial teething problems ironed out.

[gasara]

I have exactly the same issues as Cleveleysbob. It is so annoying. It keeps asking me to upgrade my account. I was under the impression that Discovery+ was part of my deal.

[Cleveleysbob]

Hi @gasara ,

sorry for the delay, been a a bit busy. 
If you have  a Sky entertainment pack as your provision, you do indeed automatically get Discovery+ as part of this supply package.

However, it is only the basic offer within Discovery+ and none of the premium bolt ons that require a higher level of subscription.

This can be confusing as when you enter the Discovery streaming platform it looks as if you've got the world at your fingertips, until you try to watch a "premium" channel or stream at which point you get asked to upgrade.

I personally don't upgrade, as only my Wife uses these for house building/home improvement type shows which are thankfully on the basic package.

If you're being asked to upgrade just to get onto Discovery+ there is a glitch in your set up.and you should check your Sky package on the App as it will tell you exactly what you're subscribed to. If D+ isn't listed there, then you need to get onto sky and have it activated.

I hope this has helped and you get sorted out.