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Discussion topic: ALLM causing lag spikes/screen jumps every 5 seconds

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Nawwti
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This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Yeah it's deffo interesting, hoping you've had an update we haven't lol. No black screen for me or anything. Something I did just notice though, I'm in game & it's fine, I go to the settings of the TV to get the build numbers, go back to the game & the judder is back. It shouldn't do this & never did before as the glass home is 60hz

This message was authored by Robmcc83 This message was authored by: Robmcc83

Re: ALLM causing lag spikes/screen jumps every 5 seconds

My glass version match all yours except hardware version, mine is LT065-f3-ant

Don't think this will make a difference though

Nawwti
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This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

So its potentially a setting that's forcing your TV to switch to 60 from 50, & if so it's likely on the Xbox side given sky has very few settings & Xbox had an update last week.

Nawwti
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This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Just found this.

 

AI Overview

 

There isn't an Xbox setting that forces a TV to go from 50 Hz to 60 Hz, but there is an unofficial workaround that can force an Xbox to output 50 Hz: 

Set the Xbox to auto-detect HDMI under Display settings

Toggle the resolution from 1080p to 720p, or vice versa

When prompted, select No before the 15 seconds is up

This workaround tricks the Xbox into thinking the TV isn't compatible with a 60 Hz signal, which forces it to output 50 Hz. However, this will apply a 50 Hz frame rate to all content on the Xbox, including video games. 

If you're having trouble with your Xbox, you can try these other troubleshooting steps: 

Remove any devices plugged in between the TV and Xbox, and plug the TV directly into the console

Make sure your TV and AV receiver firmware are up to date

Turn off native 4K playback

This message was authored by Robmcc83 This message was authored by: Robmcc83

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Scrap that, I've restarted tv and the problem is back. Not happy lol.

I thought something was fixed, I can only assume the glass os glitched somehow and maybe the tv was stuck at 60hz.

Might try playing a 60fps YouTube video and hopefully it gets stuck in 60hz again lol.

Surely we don't want to do that work around you have posted as we will loose the ability to play at 60fps.

Also would 4k not work?

Nawwti
Topic Author
This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Yeah didn't work anyway lol. All we can do is keep this thread active so it's noticed, I messaged the sky guy who had dev contact but no reply as of a week or so.

 

Luckily for me I only play 1 game & usually for long spells so I'm usually only turning the plug off once or twice a day. If the workaround didn't exist I'd have gotten a new TV or sold my xbox, or stayed upstairs all day & played on the smaller Sony up there.

This message was authored by Robmcc83 This message was authored by: Robmcc83

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Yeah I've been thinking of putting the xbox in the office/spare room so I can lock myself away and game haha but it's nice to sit in front of a 65 inch tv on my racing sim seat drifting rally cars lol but the judders really do ruin the experience. I wonder if though instead of keep unplugging flipping from YouTube 60fps videos to xbox might work. I'll have a try at some point but kinda busy now. I was just surprised the issue was not there the last couple of days

This message was authored by Zaide20101 This message was authored by: Zaide20101

Re: ALLM causing lag spikes/screen jumps every 5 seconds

I seriously thought I was the only one with this issue. I tried a lot of things to fix this and nothing is working it's insane to think that this is only being brought up now and still hasn't been fixed since October. 

Nawwti
Topic Author
This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Have you seen the workaround? Slight pain but works

This message was authored by LloydStansfield This message was authored by: LloydStansfield

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Any update on this fault? I am also experiencing this problem and it's making gaming on my PS5 unbearable. The work around of turning off the tv while leaving the game open fixes it, but it returns as soon as you return to the Sky menu or change channel. 

These contracts are not cheap, especially for the 65 glass tv - I expect to be able to play a ps5 on it without issue. This is just the latest issue with my glass tv - there's been a handful of other problems. Not good. 

This message was authored by Robmcc83 This message was authored by: Robmcc83

Re: ALLM causing lag spikes/screen jumps every 5 seconds

So just a update here and keeping the thread alive so that sky may actually listen and fix this fault.

 

My last post was regarding that the issue for me was kind of solved but then I found it was not.

 

But after more finding because I went on my xbox alot over Xmas due to being off work for 2 weeks and also buying my daughter a xboz for herself and going on online games with her alot.

 

First of I found this issue happens 50/50

Sometimes it's fine sometimes not.

It does not have anything to do with the xbox apparently displaying the home screen at 50hz.

I can confirm on 2 other brands of tv the the xbox still defaults to 60hz even when in the xbox home menu. Confirmed by a lg and Samsung tv as hitting the info button on the tv remote shows the tv in 60hz.

 

My further findings are as follows.

The problem appears to happen when jumping from HDR and non HDR content.

For example, I can turn my xbox on and play a non HDR game and not have the juddering issue, I can then exit to main menu and launch another game and issue is still not there. Then I launch a newer game with HDR support and the juddering starts.

Another example is I can start a HDR using the unplug workaround and everything is fine but when returning the to the home menu the we leave HDR mode as xbox does not display the home menu in HDR, then any game launched after that begins to have the juddering issue again.

 

Once the issue starts there is nothing you can do to resolve it except unplug trick

But 50 percent of the time after watching content on the sky glass tv at 60fps and going straight to your xbox and playing a game will allow that game to play fine, but as soon as HDR is switched between the juddering is back.

 

Please sky resolve this or at least let us know your doing something about this!

We have all paid alot of money for these tv sets and your just keeping us in the dark about it!

This message was authored by Robmcc83 This message was authored by: Robmcc83

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Also in regards to our consumer rights where do we stand with this?

For us that the TVs are still within there warranty do we have the rights to contact sky to say or set is faulty?

Because the matter of the fact is that these sets are faulty because we have to put up with juddering or turn the ALLM feature off and have serious input lag.

This is a fault that has developed from a software update as others have mentioned before the ALLM was added it worked fine.

If that's what it takes to contact sky and get engineers to visit and see the problem for themselves for sky to listen and resolve this then I more than happy to keep contacting sky stating my set is faulty evrytime the problem appears!

This message was authored by LloydStansfield This message was authored by: LloydStansfield

Re: ALLM causing lag spikes/screen jumps every 5 seconds

A Sky employee previously wrote on here that the fault had been recreated by sky engineers and a fix was being worked on. Any update on this? 

Consumer rights - The fact is that the TVs are faulty and require a software update to fix, and we are paying a lot for them. If we continue to be kept in the dark we are entitled to:

Faulty Goods Protection - still applies here. 

 

Repair or Replacement (Pointless right now as all TVs are affected due to the software ALLM issue). 

Early Termination without penalty - if the issue remains unresolved and there is no communication from Sky about the problem.

 

Having to unplug the tv about 3 times a day to play my PS5 is unacceptable. Sky - please communicate or I will take further action as above.

Nawwti
Topic Author
This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Yeah that's crazy part to me. Before they added ALLM mode, it worked perfectly fine without it. I know because I play on 2 TVs, the glass downstairs & a sony bravia upstairs & the difference was miniscule regarding delay, glass felt like a normal TV & I used it daily for 2 1/2 years, now with ALLM off it's simply unplayable, like the delay between me turning on my controller & it appearing ingane is like a full second & it feels like I'm walking on ice, it's absolutely horrific.

 

Been with sky over 30 years & whilst I know this technically isnt them, it's a 3rd party, it's still on then to put a rocket up the fixers, & I'm considering jumping ship in November when this is paid off. Shame too because once you get the custom picture settings down it's a very decent TV.

Nawwti
Topic Author
This message was authored by Nawwti This message was authored by: Nawwti

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Just did some digging & the Xbox dashboard (home screen) is 60hz, not 50hz. So that doesn't explain why when switching to that then back to the game it goes back to the 50hz thing.

 

This has been broken since July I think, it's nearly February, so almost 7 months.

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