0

Discussion topic: Subtitles bug

Reply
This message was authored by elkay62 This message was authored by: elkay62

Subtitles bug

Hi,

 

* moderators, please do not merge this topping with "Skipping ads", as this is a different issue that needs assistance from supporters that may avoid skipping ads queries but may be able to contribute to the totally different questions posed below. This is an issue about SUBTITLES, and also about reporting BUGS, not missing features. 

 

When playing a recorded program, I skip ads by jumping forward x minutes, and FF/REW to find the restart of the  program. Unfortunately, everytime I do, subtitles stop working. Switching subtitles off and on using voice control does not make any difference. To get the subtitles back, I have to stop and resume the program. This is a PITA as my wife and I both need subtitles on all programs.

 

Does this affect other users?

Is there a "bug" list that this might be on?

Where can I report this bug?

 

elkay62

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Subtitles bug

Posted by a Superuser, not a Sky employee. Find out more

Best to report it to the Viewer Relations tezm. You can email them at viewerr@sky.uk 

elkay62
Topic Author
This message was authored by elkay62 This message was authored by: elkay62

Re: Subtitles bug

Just reported to the email address as suggested.

 

I would still be interested to hear if anyone else is encountering this problem.

 

elkay62

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion