I am finding more and more trouble finding someone to speak to when I eventually getting through by phone with a clear and easy to understand accent. After an illness that left me close to death numerous times my hearing has been affected to a degree and I'm really struggling to understand many strong accents. I recently changed to FF100 and the truth is that I'm not convinced the contract on paper is the same as what was discussed, my landline isn't working I am also reluctant to call back for clarification incase I end up further confused.
Paperwork that arrived about the same time relating to mobile phones is also not very clear as on the face of it it appears to be offering new contracts for Samsung 24 with no buyout charges etc with current provider.
Given that a large portion on my previous employment involved creation of unambiguous internal and external documentation I find some of Sky's current documentation almost designed to be confusing in a manner that the elderly or grammatically challenged could easily be led into signing into goods) services they may not need or require. It needs addressed in the very short term as We run towards Christmas.
Coincidentally my Wi Fi has been on and off 4 times whilst composing this message🤷♂️
