Disappearing subtitles

[KC221]

When I watch a streamed programme on channel 5 I get the requested subtitles for the first section, then they disappear. After the first ad break, they are gone and I cannot get them back.

Has anyone else had this?  How did you solve it?

[LoopyLou1]

Yes, it happens to me but have no idea how to solve it

[Tom-W19]

Hi @LoopyLou1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Train2]

I have the same problem.  It is so annoying, I have to go into settings after every advert and reset the subtitles.  Why do the subtitiles disappear after an advert.