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Discussion topic: Difficulty emailing sky

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This message was authored by WheelchairSteve This message was authored by: WheelchairSteve

Difficulty emailing sky

I have a lengthy email that I have already written. I cannot send this to Sky via any email that I know of.  This is very very annoying as I have already spent a great deal of time getting nowhere on the telephone. Are sky so bad that they do not wish customers to be able to contact them? They should be ashamed by the appalling customer service

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This message was authored by GD1 This message was authored by: GD1

Re: Difficulty emailing sky

Posted by a Superuser, not a Sky employee. Find out more

@WheelchairSteve  Sky do not use email as a means of contact, if you wish to raise a compaint there are options to cpntact them including a secure email form https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by SDR This message was authored by: SDR

Re: Difficulty emailing sky

Posted by a Superuser, not a Sky employee. Find out more

@WheelchairSteve wrote:

I have a lengthy email that I have already written. I cannot send this to Sky via any email that I know of.  This is very very annoying as I have already spent a great deal of time getting nowhere on the telephone. Are sky so bad that they do not wish customers to be able to contact them? They should be ashamed by the appalling customer service


Accessibility registered users can access Sky here

https://www.sky.com/help/articles/contacting-sky-accessibility

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This message was authored by Midiless This message was authored by: Midiless

Re: Difficulty emailing sky

@WheelchairSteve .  Totaly agree with you.  Sky seems to promote it's call cetre "service" against all other routes but with this you are in the hands of an individual's personal abilities!  A while back I needed to contact Sky about a broadband issue and composed a lengthy email with needed explanatory

screen shots (these don't work on a phone line!) but then I discovered the lack of a Sky recipient  email address - not very good in this day and age  = convenience and corporative evasiveness.

Solution (as with other organisations) Google  (in this case) Sky CEO Email which returns eg the name of the CEO and his email address - the moderators do not allow me to help you by naming him and his email address.

JD

Chief Executuve Officer

Email verbotten

I added a courtesy note to pass on to an appropriate staff member which he did and I then received excellent service from the "upper tier team".

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Difficulty emailing sky

Posted by a Superuser, not a Sky employee. Find out more

@Midiless Sky Accessibility do provide an email service for those registered with them.

This message was authored by caesarome This message was authored by: caesarome

Re: Difficulty emailing sky

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@Midiless Sky Accessibility do provide an email service for those registered with them.


And it is shown on this page @Midiless:

 

https://www.sky.com/help/articles/contacting-sky-accessibility#get-in-touch

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