Send Thanks to Sky

TO WHOM IT MAY CONCERN   i have been on here trying to get an email address to do this but without success so thought I'd voice my gratitude here. So often one hears bad reports about the customer service agents at sky so it's lovely to be able to share a positive experience.  I went on web chat yesterday with the intention of cancelling my Sky TV package as my circumstances had changed and found mysel no longer able to afford £30 per month. I spoke to an agent called Michael (with a Scottish accent and most likely to be from a retentions team) he asked me if he could call me and did so very promptly. We had a chat and he then offered me a deal which reduced my subscription by £10 per month without losing any channels in return for agreeing a further 12 month contract. I was delighted with the offer and accepted graciously. Michael then set my new package up while I remained on the phone and he advised me of my next bill charges and due date.  Throughout my web chat and subsequent call, Michael was courteous and pleasant and extremely efficient and the only mistake made was from me; when I inadvertently closed the chat window before I completed a feedback form he had asked me to do.   I feel so silly for my error but also, having lots of call centre experience myself, know how important KPIs are to maintain a persons standards of customer service and I'm so sorry that Michael has missed out on an excellent feedback response. So I just wanted to voice it here in the hope he somehow receives it.  My belief is you treat someone in the way you expect to be treated yourself and today that proved true. I never gave anything less than 100% when I worked in Cust Service and today I received 100% back from Michael.  Thank you for making my experience such a positive one.  ... View more

Spoke to a very nice sky adviser on the phone, heard a lot of horror stories about speaking to some of these, but she was very helpful,i have been with Sky 20+ years, but times are tough at the moment and was looking to make a few savings, i was really looking to downgrade from Variety to Original (we only watch the main entertainment channels so Variety was a bit of a waste of money, as the adviser agreed), cancel Sky Sports (sad to see it go  but become too expensive, we do watch a lot of it but we do have access to BT Sport) and try and sort a deal out for our Multiroom.   After going through what we watch on Sports, she came to conclusion i could have 1/2 price  for 12 months on each package,Original,Sports and Multiroom, (perhaps mentioning BT Sport was the killer!),very happy with my savings, was really thinking of cancelling a lot of Sky but may stay for a little longer now!  ... View more

The lady i spoke to was Scottish, i am Welsh, seems it may be an advantage to have some Celtic blood in you! ... View more

I dont appear to be the only one looking for a place to leave positive feedback which is a shame when you have a complaints department.   I had the pleasure of speaking with an Irish gentleman called John (didnt catch his last name) yesterday! Who was more than helpful, with helping me deal with a problem with my broadband.   He was patient, friendly and extremely informative at all times of what was going on. He contacted me back when was promised, and even contacted me back after the issue had been dealt with, as he noticed an additonal error. Instead of leaving the issue (which he easily could of done), he contacted me back to help figure out the on-going issue.    I usually dread dealing with these problems as I get passed around from person to person who just fob you off to the next person, which ends up highly frustrating and stressful! For once, after speaking with John I finished the phone call feeling more at ease and actually understanding the issue at hand!   Amazing customer service! cant praise him enough!  John needs a raise!   Thank you again!   A positive feedback section would be useful, to ensure the staff members doing their jobs above and beyond, actually get the recognition they deserve!     Hugs for John!     ... View more

I have just moved from Virgin to Sky   Loving it 🙂   Engineers, on time and really helpful. I can find all the answers I want on this site   Awesome!   R @Anonymous wrote: I would like to thank the engineerings that came out to me on the 16 of August who managed to sorted my sky out well done lads sorry not sure of there names as l was unable to be there my daughters were here and said how mice they were and very helpful. Many thanks . Dawn Rowlands   ... View more

i would like to thank somnath on live chat, she was very helpful ... View more

For Danielle; Your help today in reducing my charges and getting me onto Sky go with my tablet is greatly appreciated Thank you very much. Brian (PHUN-E) ... View more

From the moment we started the conversation about my issue regarding the Sky box Kamila was listening properly and showed great sympathy, she was able to assists me with great efforts and also recommend best choice in order to save money, cause of her my Sky box will soon be fixed and I can back to enjoy tv again    Would highly recommend Kamila for her customer services, hope hat Sky can notice her efforts.      ... View more

Thank you so much for your help today Bharat, it was a pleasure speaking to you. Thank you for your help with changing to Sky Talk. You helped me so much and you are a very good chat advisor. I give you 10 on 10!  ... View more

Would like to thank Andrew for the help he gave me , Felt like i was talking to a fellow friend , gave me the time to explain and he helped me effectively ... View more

I would like to thank Dianne Harrison from the Sky Loyalty Team in Glasgow. She provided me with excellent customer service and helped me out massively with billing. Thanks again! ... View more

I wanted to send my thanks to a Sky adviser who helped me today.  If possible I would like a more direct way of contacting his Team Manager.  The adviser's name is Phill and he is from customer retentions (employee number <REMOVED>) I explained to Phill my situation had changed as I have become extremely ill and he helped me sort through my package to bring my monthly subscription down while I am recovering.  I work freelance and havent any access to sick pay.  Phill listened carefully to what i really part of my package i liked  and what  i could live without.  He was charming and funny, extremely helpful, and above all sympathetic to my situation.  Please pass my gratitude to him and escalate to his line manager, because if every adviser was like him Sky would drastically reduce their negative image.  Because he showed they would support me during this difficult time, i in turn will remain loyal to Sky.  Maybe he could train others.  Either way, hold on to this guy!   Moderated:- Removed personal information ... View more