Send Thanks to Sky

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

Andy in the customer service team was very helpful today - very calming and patient. He was Scottish, if that helps you track him down! Thank you 😊  ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

Its been a great help to cancel my contract by Tina the loveliest person i ever talked to i wanna give ⭐⭐⭐⭐⭐ rating to tina from the cancellation department i would be thankful if anyone can send this message to tina    By  J singh ... View more

I would like to leave a review and Thank Miril for his very helpful polite service he gave while helping me re-connect my broadband booster my replacement sky Q box and pair my card. He's a credit to himself and sky. I hope Miril or someone from his department sees this so he sees or gets the recognition for doing a great Job. @miril ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

I just what to give a great thanks to Amy in Cardiff just outstanding customer service delt with my dad but just outstanding work  ... View more

Hi Over the last two days I have had a problem with sky store  Thursday I spoke to your colleague Page who was a very good customer service and very happy to see my problem but we couldn't resolve it and we both decided to give the problem a day to see if would solve itself. Friday I contacted sky store again and luckily enough I got hold of Page again. Page said my problem was with my bank. Cut a story short I phoned sky store again and spoke to your colleague Peter. Well we spoke for a while and he was really happy to spend time with me to sort my problem out. I was really impressed with the courtesy and friendly attitude they had with me and should be commended for there attitude to customer service. Many thanks  With regards  Keith morris  ... View more

Thanks for all the help and advice since I joined you, always  great service,  never had any problems  with  you    Thanks again  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

Thankyou for helping my buying a nee phone with the best deals 🙂 ... View more

We want to say a huge thank you to the engineer Rich who attended our scheme in Ashby de la Zouch today and assisted the residents in getting their Sky up and running again and helped everyone with their queries. Excellent customer service, very polite and knowledgeable  ... View more

Reengineer who came out, went above and beyond. ... View more

Wanted to say a huge thanks to Dwayne, Sky engineer, that took care of my mom's broadband issue in Woolwich in just a few minutes. He made himself available when she was free. He was incredibly efficient, kind and clearly brilliant at his job. He kept me (the daughter) updated at all times, which is very helpful. Thanks again. Great job! ... View more

Hello I would like to send a very grateful thanks to the very helpful lady on Tuesday 28th November at approximately 19.45 This lady went out of her way to help us. We are mature citizens and not so quick with technology.  My husband had his email shut down and was very distressed.  Nothing was to much trouble she went to and fro getting advise and helping us explaining in a way we could understand. Her patience was admirable not only that she was polite and very approachable.  We cannot thank her enough.  When the problem was sorted we gave a big cheer and she was so pleased.  Thank you once again a real diamond.  Please ensure she gets some sort of recognition. Thank you           ... View more

I have received such great customer service from Jeff at sky over the past few weeks I have called on behalf of my great grandmother to set her up with sky however had a few issues along the way which were out of everyone's control, however Jeff went above and beyond to get it resolved for us he was so friendly always called back when he said he would and in the end set her up with everything she wanted. Hopefully he gets the recognition that he deserves as he's been wonderful.  ... View more

I have been having difficulties setting up  new TV with a second Mini box in my house and despite some really great support from the technical team an engineer was bookedto come yesterdayJuly 17..Jordan arrived promptly and after I had explained the problem he imediately got to work and after about 20 minutes the issue was resolved.He was efficient polite and very confident in what he was doing .I was most impressed and although I am not accustomed to writing reveiws I was soimpressedI felt he needed to be commended for his excellent work Well done Jordan Mary Seymour     ... View more

Thank you for you tome 🙏🏼🫰🏻😊 ... View more

Hello   I just had a call with an adviser today in the cancellation team as I had a query about a new phone contract with Sky.  I was aiming to leave feedback but there was no option at the end of the call. The adviser was extremely helpful and made sure I fully understood the process so I wanted to make that known. The call took place 17/06/2023 and the call ended around 19:00. I think the advisers name was Dave in the cancellation team and he was Scottish but please can you pass on this feedback.   He was very understanding and explained everything thoroughly to ensure I understood the process. I was confused about next steps as I wanted to keep my old number but he explained that because I had bought a new sim plan I couldn't transfer my previous plan number as this was also with Sky. He reassured me and managed to find a solution to my issue by cancelling the new sim plan and upgrading my data plan to 20GB whilst continuing to pay the same price.   I was hesitant about calling but I'm so happy to have the issue resolved promptly and really appreciated Dave's patience and communication.  Thanks ... View more

Hello. We had an engineer visit 13th June I'm afraid we don't remember his name but he arrived on time, was very friendly professional  and solved our problem quickly and he was very respective of our property, Rob Dedman  ... View more

Jane helped me resolve issues with my Sky Tv. She was extremely patient and kind, took me through all the necessary steps and made sure everything was resolved.  ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more