Apologies, I didn't get his name. But I'm having an issue with my ONT for the new broadband. I phoned today (29/07/2024) at 11:08. The person on the phone was so helpful and sorted out the engineer visit while on the phone when I thought this was going to be a long painful process of trying to fix the issue.
He was patient and friendly and explained everything clearly. As a first introduction to Sky customer service it makes me optimistic. Please can you send on thanks to him.
