Re: Thanks for brilliant service - Status changed to: Mission Accomplished

I want to say thanks to customer services for the brilliant service that they provided yesterday.

Unfortunately I did not get the name of the chap that I spoke to.....

I was having problems with the 5G wifi on my SR203 router where it would fail if I moved or disturbed it in anyway . There was clearly an issue with an internal connection and the problem had existed from new when ther system was installed in January. It had progressively got worse to the point where it was more Off than On.

Anyway the Customer Rep. said he would get a replacement router sent out to me, and I received it this morning  - less than 20 hours since I phoned them! Thanks.

 

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hi @Smarty57 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

 

Thanks

 

Kirsty

Community Moderator 

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