Thank you to Paige at Newcastle Call Centre

[Lou58]

To the Manager 

I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.

All the best

(Removed)

Moderator note: Removed personal details

[Kelsingra]

Hey @Lou58 

  

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

  

Thanks 

Fanni 

Community Moderator 

[Lou58]

Thanks but nevermind because the refund she was arranging to the tune of £180 due to a mistake at Sky's end actually hasn't come through in 5-7 days as advised. This was arranged due to a follow up call I made because the first refund did not come through back in November and I only just spotted the error and that Sky were continuing to take the wrong amount.