I spoke to Wendy in the loyalty team regarding cancelling my account today. I unfortunately have to cancel as I was made redundant by surprise a couple of weeks ago and now need to move back to my home city unemployed. It's a whirlwind of a time and on a day where I sat down to get this part of life admin out the way Wendy was the first one I spoke to today.
As i continued the day and attempted to cancel my other various utilities, not a single other one came with the warmth and kindness that Wendy did to make an otherwise pretty painful process as easy as possible. We had a really nice chat and I left feeling better about the days ahead.
100% what I want to see from Sky and as soon as I'm in a position to get myself sorted out and connected again, I'll be back with you.
Thank you,
Justin
