We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.
Job No - VR046895501
From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.
Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.
His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.
If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.
Thank you, Darrell, for your exceptional work!
Mike C and family, very happy Sky customers
