Want to give special thanks to Sarah in the ORT. I spent weeks going crazy on half the staff in that department because my wifi wasn't being turned on and no one would actually help me. I was going round and round in circles and about to lose my sanity when I got through to Sarah.
She was incredible. She helped me get to the bottom of what was going wrong and advised the best way to fix it. It's looking like I'll finally be getting my broadband this Friday (21st of July) after my initial set up date was the 7th of June. I think it's safe to say it's long awaited!
Having to go 6 weeks with no wifi and no tv because I couldn't get any freeview and I'd recently changed over to sky stream has been horrific to put it lightly. You guys need to work on your solutions timelines because six weeks is an unacceptable amount of time to expect people to wait.
I'm just grateful to Sarah that she helped. But it still took her a good two weeks of working to get it resolved because of the poor processes you and open reach have. Do better guys.
And to the rest of the team, be more like Sarah! She's the diamond in your team. By far!
