On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day.
My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized". this was in spite of about 7 tries.
My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me. It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success.
In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired.
I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.
I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.
I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation.
I guess its this type of service that makes me an"Allways Sky customer".
thank you
Edith Cockrell
