Re: Retention. - Status changed to: We’re Finding your Staff Member

Thank you very much to Jon in cancellation/retention today (23/01/24) After contacting Sky yesterday, about a huge rise in our monthly payments and speaking to 4, yes, 4, very unhelpful reps, we had decided to cancel our account today.

On speaking to Jon (short for Jonathan, I think he said) and being offered a much better deal, we decided to stay with Sky. Immensely helpful, efficient, polite and friendly, Jon is a great example of customer service.

2 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hi @PamL ,

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

 

Thanks, 

 

Daniel

Community Moderator

Comment on this thanks