I want to pass first rate feedback about one of your call centre staff in Bulgaria. Her name is Plamen and she is a fantastic ambassador for Sky. She was able to resolve my issues that were due to incompetent call centre staff in India. I was originally asked to pay £10 which I refused and the chap in India dealt with the issue terribly, he didn't call back when he was supposed to and closed the complaint down, without my knowledge. By contrast Plamen was very pleasant, knowledgeable and able to resolve the shortcomings. I hope she is rewarded for such excellent service. Sky needs to retain and employ more staff like Plamen. 10/10.
