I just wanted to send my thanks to Lynsey who we called on the bereavement line this morning. Call ref: 1-4-5-7-0-5-9-3-9-0. Lynsey made a potentially stressful situation, very simple. I had called to transfer ownership for my grandparents Broadband/TV/Landline on behalf of my grandma who would struggle with the process. We were able to negotiate their current package, as they were unfortunately paying a lot of money for Boxsets and calls outside of their rental agreement. I am now very reassured that my Grandma will be paying a reasonable amount of money, for a package that actually benefits her. I also established a password and contact details so I will be able to liaise with Sky in future. Many thanks Lynsey, you're a credit to your team!! The Smiths
