I recently had two separate issues that I spoke to an operator at sky. The first was on Tuesday 9th April 19. I had issues with my signal and couldn’t see any picture. I spoke to a lady who was both professional and extremely helpful, she took her time to try her hardest to solve my problem, she was continuesly apologetic for the fault and when she booked the engineer she said she would call me back a couple of days later, which she did, to see if she could get me an earlier appointment or to see if the fault had fixed it’s self, my signal came back the following day.
i again called and spoke to a male operator on weds 10th April 19 about a query with my bill, he was a member of the cancellation team, he not only explained in detail what the payment was for, when it started and when the contract on it ended but also looked at my account and advised me of when my other packages would come up to being out of contract. He then took the time to speak to a manager and arranged my entire broadband and tv package so they came out of contract at the same time and saved me £20 a month! Both are an absolute credit to your service centres and know exactly the right way to speak to customers and ensure that skys commitment to providing an excellent service are maintained. I just wish I’d remembered their names as they both deserve a mention
