How To Send Thanks To Sky

[Anonymous]

I spoke with Vicky today about cancelling my TV subscription as my old deal had ended and I hadn’t been informed. As the new deal wasn’t competitive which I was offered the day beforehand (by a less than helpful advisor) I was looking to cancel and see what other tv deals I could get. After explaining to Vicky this morning she took the time to look into what had happened and explained to me why. She was fantastic and a credit to your company. I was prepared to cancel my TV subscription when I made the call but after a long conversation and some great service I was more than happy with the new subscription I had taken out , and also had managed to save on my mobile phone contract as well as my TV. Vicky made me feel really appreciated as a customer and I genuienly felt she was giving me the best service she could. I wasn’t looking for anything for nothing , just value for money and great service. So from a possible loss of my custom , I have now subscribed to a new TV package and a new mobile package as they both worked out well for me. Please pass on my thanks to Vicky!