Hello
Re: Really slow broadband speed after upgrade
Just a few lines to thank Richard in the broadband support department, i dont know his surname but he was a very nice and helpful Scottish gentleman that i called on Tuesday 29/08/2017
Richard was very paitent and extremely helpful; after trying everything and after exhausting all options he arranged a BT engineer to visit me 2 days later which has now fixed the problem (Dodgy phone line)
I cannot fault the service, Richard was courteous, it didnt feel like he was running through a script and listened to my opinions and ideas
In a day where big companies are constantly being put under the media microscope for bad service or ripping of consumers its great to see Sky still putting their customers first and not skimping out by making the customer go through hundreds of telephone menus, BUT instead actually have a person on the other end of the line we can speak too
Anyways i dont often provide feedback but Richard was a top bloke and a credit to Sky
Cheers Sky i'm off now to play computer games with my new super fast speeds.. well thats if i'm allowed too
