Hi
Called Sky to day to change part of my TV package and spoke to Joshua who was really helpful. I mentioned I was going to change my broadband and he said to talk to customer retentions first before I made changes to TV and put me through to Arbaz in CR who was brilliant! I wanted to give immediate feedback in the survey but it didn't connect so hopefully it can be done through here.
He took me through my TV package and saved me money and then sorted out sky fibre for me at a good price. I have been a customer of Sky for nearly 20 yearrs and this was recognised right at the beginning of the conversation. Arbaz also pointed out the different deals I could get by committing to a contract and those I could get without committment. At all times he stressed that nothing would be difficult and that he would not try to sign me up for products I didn't need. I felt he was very fair in his approach and receptive to my needs as a customer. He was one of the best agents I have spoken. Excellent service from him.
