Hello there,
Yesterday around 1945, I had the privilege of chatting to Hazel in regards to my Sky bill. I am preparing for the future, wanted to save some money and called the team in Livingston to see if I could reduce my bill in any way. Hazel was incredibly patient, warm, engaging and looked into every detail of my account. My new package now reflects my individual viewing needs, sees me with upgraded internet speed and, because of the VIP element, I didn't need to pay for activation or new kit. My monthly bill will be considerably less moving forward and I truly believe Hazel went above and beyond to help me save money which is a very emotive topic. Every little helps as they say! I know working in a call centre is a hard job (I used to recruit for you) and Hazel really is a huge asset to the company. I am beyond delighted with the service and felt it important to share my thoughts.
I would be extremely grateful if you could pass my feedback onto Hazel directly.
Many thanks, and happy Easter
Anne Longmire
30 March 2018
