Hi,
I would like to provide my gratitude to your team member jack at sky Newcastle , I believe in the cancellations department .
for reference he handled my case Wednesday : Thursday 25th to 26th march 2026
He was a pleasure to deal with from beginning to end . Over a few calls and two days, regarding the situation he did a great job and made an impression on me as to the levels of customer service provided by your company, and his personal dedication to getting a resolution .
he made quite a stressful situation much easier to deal with , you should be proud to have such a man working for you and I hope you can award him something for his work. I'm sure I'm not the only one who he helps with this level of professionalism .
thank you Jack,
