Spoke to Conner at Sky today in regards to Recieving my £35 refund (this was since I had cancelled my sky broadband services and the refund was taking longer than expected)
He was the only advisor to actually upsell something to me, recognising that I had a new broadband provider however had not purchased a tv package.
He was able to offer me a great tv package and now I am once again a sky customer!
( I was willing to continue with sky broadband + tv once my contract had initially ended expecting a fair price, since I had been a customer for 3 years however previous advisors hadnt done a great job at all with any enticing offers rather only offering me the standard full price packages - and I then had to switch to virgin media when I much rather would have accepted a good deal from sky !)
Anyhow, great work and service from Connor and I hope he is recognised for this.
