I am writing to thank Sky as a company for supporting me over 5 months of issue with a fibre installation.
Throughout this period Sky customer service and tecnical support have been exemplary - the Operational Recovery Team and the team's management have done everything possible to provide service including installing a temporary copper line.
Today finally with a stable copper connection I am now able to proceed with the final stage of fibre connection.
An employee called "Zane" spent a great deal of time making absolutely sure that when the time comes for the fibre be activiated that at the same time the temporary copper connection provided by the ORT will be disconnected and a new contract for 24 months will come into effect.
I am so grateful to SKY - Well Done!
Thank you.
