I spoke with Isabelle this morning (9.15ish on 05/08/2024)on the phone for help with a problem with Netflix on my Sky Q mini box not loading. She was really knowledgeable and helpful, so polite and friendly and was an absolute pleasure to speak with. At no point did she make me feel stupid for not knowing something and really gave the impression that she wanted to help fix our problem and that we were 'in it together' - she was even patient when my 2 year old was showing me her plaster! Thank you Isabelle for great customer service!
