Since I didnt receive my feedback text i'm sending via this forum instead. Yesterday (from approx 11am 30/03/24) I spoke to 3 different customer service persons who only succeeded in failing to understand my issue and passing me on to others.
The 4th person was Mark in the Cancellations team who not only heard and understood everything I was saying, but took steps to resolve my issue by achieving me a bill reduction as well as ultimately keeping my custom.
I don't particularly want to go through so many different people again in future, but it was worth it yesterday. Thanks Mark for hearing me, massively appreciated.
Darshna Chudasama
