We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much.
