On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24. I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period. I was also told I could call the next few days to see if there had been a cancellation. I called for the next few days, again told to do troubleshooting , and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email. I called again and spoke to adviser PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)
The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.
Once again I would like to say a big thank you to the adviser who also rang up to find out how my completion of the job had been. I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent, I think Sky should employ more adviser like PHN21 . Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .
Many thank.s
